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Off Shore Transcription Services - Be Very Aware!
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UCLA Physician Services

Off Shore Transcription Services

 

BE VERY AWARE! 

 

There are several companies based in other countries (mainly India) which are offering transcription services for 6 cents and less per line – well below the national average of America.

  

The old saying “it sounds too good to be true” should be adhered to. 

 

We have heard of many complaints from a cross section of doctors utilizing these “off shore” services. 

 

The complaints are generally the same:

 

     The transcripts hold many blank spaces where the

     transcriptionist could not understand the medical terms used.

 

     On many occasions, instead of leaving a blank space, the

     transcriptionist has typed an inappropriate word – completely

     changing the context of the transcript.

 

     Being "off shore" these companies do not adhere to HIPAA

     regulations.  Patient information is not protected and neither 

     is the doctor against any violations and penalties.

 

     Doctors are spending several hours a week correcting what

     was typed incorrectly – wasting their time when they could be

     with a patient, and/or increasing their work load and keeping

     them in the office much longer than need be.

 

So, what seemed to be a GREAT DEAL to begin with, has caused the doctor's a "great deal" of time and money correcting badly transcribed material.  Doctor's need to be able to TRUST their transcriptionist.